Privacy Policy

Dixie Supply Yard, LLC ("Dixie Supply Yard," "we," "us," or "our") operates the website https://dixiesupplyyard.com and provides bulk landscape material sales, pickup, and delivery services in Northern Kentucky and the Greater Cincinnati area. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.

1. Information We Collect

We collect the following categories of personal information directly from you when you contact us, request a quote, place an order, apply to be a contractor partner, or otherwise interact with our website or business:

• Contact Information: name, mailing address, delivery address, email address, and phone number (including mobile phone number).
• Order and Project Information: products requested, quantity, delivery or pickup preference, project notes, and any other information you submit through our quote or contractor application forms.
• Payment Information: when you place an order, we collect payment details necessary to process the transaction. Payment processing is handled by our payment processor; we do not store full credit card numbers on our servers.
• Communications: records of phone calls, voicemails, text (SMS) messages, and emails between you and us, including date, time, content, and any associated metadata.
• Website Usage Data: when you visit our website, we (and our hosting provider) may automatically collect technical information such as IP address, browser type, device type, pages viewed, referring website, and timestamps. This information is used for site security, performance, and basic analytics.

2. How We Use Your Information

We use your information for the following business purposes:

• To respond to inquiries, prepare quotes, and provide customer service.
• To process, fulfill, schedule, and deliver orders, including coordinating pickup or delivery.
• To send transactional communications related to your order, including order confirmations, delivery scheduling, delivery status updates, payment receipts, and follow-up regarding completed deliveries.
• To send service notifications by SMS text message or voice call where you have opted in (see Section 4 below).
• To bill and collect for products and services provided.
• To maintain our business records and comply with applicable legal, tax, and accounting obligations.
• To prevent fraud, enforce our Terms of Service, and protect the safety and rights of our customers, employees, and business.

3. How We Share Your Information

We share personal information only as necessary to operate our business and provide our services. Specifically:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as our website host (Netlify), our form-submission processor (FormSubmit), our SMS and voice messaging provider (Twilio), our customer-relationship and order-management tools, our payment processor, and our accounting software (QuickBooks Online). These providers may only use the information to perform services for us and are contractually or by policy required to protect it.
• Delivery and Logistics: We share delivery addresses and contact information with our delivery drivers and dispatch personnel as needed to fulfill your order.
• Legal and Safety: We may disclose information when required by law, valid legal process, or where we believe in good faith that disclosure is necessary to protect our rights, property, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of business assets, financing, or similar transaction, customer information may be transferred as part of that transaction. We will notify customers of any such change and any resulting change in this Privacy Policy.

4. SMS and Mobile Messaging Program

Dixie Supply Yard offers an SMS (text message) communication program to help customers transact business with us efficiently. Participation is voluntary.

4.1 What Messages You May Receive

If you opt in, you may receive text messages from us related to:

• Quote and order confirmations
• Delivery scheduling and dispatch notifications (e.g., "Your delivery is on the way")
• Pickup readiness notifications
• Payment receipts and outstanding balance reminders
• Customer service responses to your inquiries
• Occasional re-order or seasonal product reminders if you have explicitly opted in to those

4.2 How You Opt In

You may opt in to receive SMS messages from Dixie Supply Yard by:

• Checking the SMS consent box on our website quote request form or contractor application form;
• Texting us first from your mobile phone (your reply confirms consent for transactional follow-up);
• Verbally agreeing during a phone call (consent will be confirmed in writing by SMS or email); or
• Signing a written agreement, work order, or invoice that includes SMS consent language.

By providing your mobile number and opting in, you confirm that the number belongs to you or that you are authorized to provide consent for the number's account holder.

4.3 Message Frequency, Costs, and Carrier Disclaimer

• Message frequency varies based on your activity with us (typically 1–10 messages per order; estimated 2–20 messages per month for active customers).
• Message and data rates may apply. Charges are billed by your wireless carrier and are your responsibility.
• Carriers are not liable for delayed or undelivered messages.
• The program is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, and others. Carriers may change without notice.

4.4 How to Opt Out (STOP) and Get Help (HELP)

You may opt out of SMS messages from us at any time by replying STOP to any text message from Dixie Supply Yard. You will receive one final confirmation message that you have been unsubscribed, and no further messages will be sent unless you opt in again.

For help with our SMS program, reply HELP to any of our text messages, or contact us directly at info@dixiesupplyyard.com or (859) 780-5855.

Opting out of SMS messages will not affect your ability to receive service-related communications by phone call, voicemail, email, or postal mail; however, it may delay our ability to reach you about time-sensitive deliveries.

4.5 SMS Consent and Data Use

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. Phone numbers collected through the SMS program are used solely to deliver the messages described in Section 4.1 and to maintain consent records as required by law.

5. Cookies and Website Analytics

Our website uses a small number of cookies and similar technologies for basic site functionality and performance. We do not currently use third-party advertising or behavioral tracking cookies. Your browser settings allow you to refuse cookies; doing so may affect certain site features but will not prevent you from contacting us by phone, email, or in person.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain accurate business and tax records, resolve disputes, enforce our agreements, and comply with applicable law. Order and customer records are typically retained for a minimum of seven (7) years to satisfy Kentucky tax and recordkeeping requirements. SMS opt-in and opt-out records are retained for the period required to demonstrate consent compliance.

7. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. Customers are responsible for safeguarding their own account credentials and for notifying us promptly of any suspected unauthorized use.

8. Children's Privacy

Our services are intended for adults purchasing landscape materials for residential, commercial, or contractor projects. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete the information.

9. Your Choices and Rights

You may at any time:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to our legal recordkeeping obligations;
• Opt out of SMS messages by replying STOP to any message;
• Unsubscribe from any non-transactional email communications by following the unsubscribe link or by contacting us directly.

To exercise any of these rights, contact us using the information in Section 12 below. We will respond within a reasonable time, generally within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites (for example, mapping services, social media, or payment portals). We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy reflects the most recent revision. Material changes will be communicated through a notice on our website. Your continued use of our services after the effective date of any update constitutes acceptance of the updated policy.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

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